Release Notes

New Features & Improvements

• The DMS Import popup will now allow the jobs to be sorted by column.
• We have removed the summary boxes from the top of the communication log screen. This was due to confusion being caused by the metrics shown.
• The option to resend a communication is now possible per customer via both email or SMS.
• The DMS Import screen now shows a tooltip of how many jobs have been selected.
• When importing from DMS it is now possible to map the workship in autoVHC.

Bug Fixes

• We have resolved an issue tyre were not being calculated correctly on the VHC Print.
• We have resolved an issue where the notes section did not allow special characters.
• Live Chat is now ordered correctly by VHC Date.

In addition to the above mentioned items there are also additional performance improvements and usability enhancements.

Various performance improvements and usability enhancements.

New Features & Improvements

• We have update the autoVHC Logo
• The daily Diary screen is now limited to showing Max 31 days at one time.
• We have made improvements to the screen when sending Email & SMS Communications

Bug Fixes

• We have resolved an issue where users may see duplicate part numbers.
• We have resolved an issue where users were not seeing the correct details when looking at past VHCs.
• We have resolved an issue where Chat Replies were not being displayed.
• We have resolved an issue where the Follow up print was showing incorrect data.
• Dynamic Tyre Comments are now working as expected.
• We have corrected an issue in handling Comma And Decimal Separator for multi currency.
• We have resolved an issue where DVLA Lookup / Registration Search / Part Number search was showing no results.
• We have resolved an issue where the Email template editor would not save changes.

New Features & Improvements

• Payments
• We now integrate with IPay, IPay is an online payment provider allowing dealers to accept payment of VHC items through our online customer portal.
• We've introduced the ability to restrict online payment gateways to specific customers. From the side menu, dealers can state if they want to offer this functionality to customers.
• Display
• Tyre Speed Index will now display on the customer's VHC print.
• In the follow-up screen, we've now added quick navigation to each job to allow moving from one job to another.
• The order of the quick action menu on the daily diary screen has been changed to put all communication types at the top.
• Communication
• WhatsApp integration is now available to customers who have signed up for WhatsApp. This functionality allows dealers to communicate with customers using WhatsApp rather than SMS.
• We've saved on text message size when sending VHC link, we now have a short URL to save on character length.
• General
• Additional status available allowing technicians to submit priority items before continuing to complete VHC.
• Changes to the print options have been done, all prints are now available from the daily diary screen. Also, a new function to download the VHC Print has been done, allowing dealers to download the VHC straight to PDF.

Bug Fixes

• An issue with the HTML template editor not allowing users to copy/paste new code has been resolved.
• Users can now upload parts stock files through the system, also they can use this along with parts files.

New Features & Improvements

• Printing
• Tyre Index has now been added to the VHC Print.
• Display
• Added customer data to VHC header, also added site code to the top navigation bar.
• Re introduced notes as a column rather than another row.
• Customer Status column is now available in Daily Diary.
• Customer Search
• Customer search funationality is now available, this allows users to search using customer data rather than vehicle information.
• General
• Users can now assign a service advisor to a VHC from the daily diary screen.
• Customer signature will now be added to the tax code breakdown print.

Bug Fixes

• Duplicate service advisors showing in service advisors dropdown.
• Work statues being assigned incorrectly.
• French localisation.
• When saving VHC items using the complete check tab, items will now assign without the need for a refresh.
• Users can now re order comments in template editor.
• Stock when using ODBC connection will now be used to set the status of parts.

New Features & Improvements

• Reports
• The Group Video Summary Report has been optimised.
• Performance
• Improved performance on the daily diary.
• Integrations
• Improved Keyloop integration, tyres are now correctly shown autoVHC.
• Our import solution now supports UTF-8-BOM.
• General
• We've made improvements to the application to allow for multiple images to be taken. This improvement is only available for Android devices.
• We now allows for year to be selected in date ranges and also for users to manually type date.
• In Progress’ screen is now available on request, this screen allows users to see active VHC for the previous month.
• Users can now print Terms & Conditions in newest version of VHC, when performing a VHC Print.
• Mileage / Kilometres now shows in the web client.
• Decimal values can now be added as parts quantity.
• Changed filters to show ‘All’ instead of ‘Select’ placeholder.

Bug Fixes

• General
• Resolved an issue with 3 dot being displaced.
• Resolved an issue with users moving VHCs from previous days.
• Disclaimer now shows on customer portal.
• VHC Group users can now view site level reports in newest version of VHC.
• Resolved an issue with duplicated technician comments showing.
• Resolved an issue with random app crashes.
• Several security enhancements have been added.
• Translations
• Resolved issues with language being auto selected after sending an email to customers.
• Email showing word ‘Kind’ has been resolved, this will now translate.
• Intergrations
• Resolved issues with GetPackage method not displaying parts and labour information correctly.
• Resolved issue with ODBC and selecting future date range.
• ODBC integration will no longer show green items to be priced in updated solution.

New Features & Improvements

• Performance
• Performance improvements for the login and authorisation screen.
• Communication
• Enhanced Communication Log to allow for real-time filtering.
• Job Management
• VIN has been added as a column to the Daily Diary. This feature can be hidden, sized and re-ordered.
• Users will now be able to filter by workshop.
• We've created a new chat system so that chat can be accessed directly from the Daily Diary, this will allow users to see all communications and send messages to customers from a single convenient location.
• Mobile number is now displayed on the Daily Diary sidebar.

Bug Fixes

• Integrations
• ODBC Integration was not showing the correct parameters.
• ODBC calendar and checkbox not showing correctly.
• General
• We have resolved an issue in the reset password pop-up.
• Print preview no longer shows generated text in the bottom left corner of the final page.
• We have resolved an issue when discounting parts with multiple quantities.
• We have resolved an issue where the Checked By Technician checkbox was not working as expected.
• We have resolved some general speed issues within VHC search.
• Communication
• Users are no longer able to send a message to a customer when a mobile number is not set.
• We have resolved an issue where users could not update comments.
• Service Advisors
• We have resolved an issue where the Service Advisor list displayed incorrectly.
• We have resolved an issue where the Service Advisor field defaulted to disabled on the email confirmation screen.

New Features & Improvements

• Communication
• The communication log has been updated to give a more detailed view of every interaction with the customer.
• General Improvements
• Customer Notes have been implemented to allow users to attach notes to customers from the Daily Diary.
• We have created a new report to allow sites to see how many of their customers are utilising the online authorisation portal to view and pay for items identified during the VHC.
• Integrations
• We have introduced functionality to menu pricing which allows users to remove whole packages without the need to delete each part or labour item manually.

Bug Fixes

• Column Sorting
• We have resolved an issue within the follow up screen where column sorting was not working as intended.
• Templates
• We have resolved an issue that caused a 3 minute time delay when adding new comments on existing templates.
• DRIS
• We have resolved an issue causing users to have difficulty navigating to the DRIS Settings screen.
• Calendar
• We have resolved an issue with the full calendar appearing behind pop-ups.

Important Notice

• Due to changes in usernames, spaces are no longer allowed. If your username has a space then please enter your username without these spaces.

New Features & Improvements

• Communication
• The communication log screen has been optimised to load quicker and give the user better performance.
• Based on customer feedback the request callback button has been removed from the authorisation section of the customer portal. It will still exist on the landing screen but removed from the final authorisation screen.
• General Improvements
• Company name has now been introduced against the customer record. Users can now save a company name when entering user details.
• To help reduce the list of languages shown in the language selector we've started to implement geolocation to only show languages that apply to your area.
• Users will now be able to add logo's to templates.
• Video Quality Check
• Video Quality Check has now been introduced in the updated solution. Video quality allows service advisors or managers to answer questions about videos taken.
• Notifications
• The notification list has now been introduced in the updated solution. This screen allows users to see any outstanding jobs for the site and provides a quick action button.
• As well as being notified of customer action on our online customer portal. VHC's on the Daily Diary will change colour to either blue meaning a callback has been requested or green to show that authorisation has taken place.
• Integrations
• We've made further improvements to the CDK integration. We now allow parts to be written from the VHC system into CDK. Also when doing tyres from VHC to CDK tyre data is now transferred.

Bug Fixes

• Email Formatting
• Issues with email formatting have been resolved so they will display correctly in older email clients.
• Customer Portal
• Resolved an issue with customer portal not working in older versions of internet explorer.
• Improved the customer journey, items from the basket will now be stored and not removed when re-entering the portal.
• Manual
• Resolved an issue where the manual did not show correctly due to incorrect language being set.
• Tyre Sizing
• Issues with tyre data not being shown in the web client have been resolved.
• General Fixes
• Users with Admin privileges had an issue when restoring VHC's, this has now been resolved.
• Removed the text "Alternative Number" if no alternative number is available.
• Resolved translation issues within the Tax Code Report.

New Features & Improvements

• Online Authorisation
• Based on customer feedback, we have made various changes to the Online Authorisation Portal to simplify the process.
• Additional Items can now be authorised through the Customer Portal.
• Agreed estimate can now be authorised through the Customer Portal.
• Daily Diary
• Columns on the Daily Diary can now be re-organised and hidden if required.
• The Date/Time in & out is now present in the Daily Diary side bar.
• Settings
• Auto Jobs import on refresh within the Native Application can now be hidden and re-organised.
• Loading times on the communication log have been reduced.
• General Improvements
• Web site initial loading time has been significantly reduced.
• A user friendly error message now appears if the contact email address is invalid.
• Renamed Address details to follow a common format.
• Quick menu bar now contains a shortcut to the labour screen.
• iOS Application now supports dark mode.

Bug Fixes

• Communication
• Resolved an issue some users experienced when opening the communication log.
• Resolved an issue with comments overlapping on printout.
• .group domain can now be used when sending emails.
• International dialling code will now show correctly on application.
• Credentials
• Password reset will no longer return an assembly error.
• Reporting
• Pre-identified now shows correctly in reporting.
• Resolved an issue with Service Advisors report, Service Advisors will now show.
• Integrations
• Resolved an issue with integration returning Fluid, Sundries and Make.
• Resolved an issue with DMS integration import.
• Labour
• Labour rate will now show correct value when using CDK integration.
• Labour rate will display correctly when using JLR menu pricing.
• Metrics
• Resolved an incorrect calculation within mm to inches conversion.
• General
• Resolved an issue with parts users being returned to login screen on refresh.
• Resolved an issue with some users not being able to access IE.
• Resolved an error with Tyre Condition, First Registration and VHC List in Native Application.

New Features & Improvements

• Workshop History
• Workshop History is now available, this functionality allows you to track workshops the vehicle has been through.
• Follow Up
• The follow up screen date range no longer has a limitation of a month.
• Vehicle Schematics
• A Nissan Double Cab has been added to the range of vehicle schematics, if you would like this enabling for your site please contact support.
• General Improvements
• Styling for the customer portal has been improved on mobile devices.
• Loading times on the communication log have been reduced.

Bug Fixes

• Follow up & Customer Consent
• Resolved a permissions issue in follow up and customer consent where certain permissions were denied incorrectly.
• Live Chat
• General alignment issues have been resolved.
• Status now displays correctly within live chat.
• Video
• Resolved an issue when trying to add new videos and view completed videos.
• Credentials & Security
• Added a layer of verification to the authorisation process to make sure a VHC can't be completed without a service advisor or manager assigned.
• The password field on Internet Explorer will no longer show in plain text.

New Features & Improvements

• Integrations
• CDK integration, parts can now be manually added in autoVHC and pushed back to the repair order.
• Technosoft, parts and labour can now be priced in the web client.
• Technosoft, parts and labour manually added can now be authorised on repair order.
• General Improvements
• US Measurements, autoVHC now accepts imperial tyre measurements.
• Winter Tyres can now be set individually.
• Vehicle recall icon now available on VHC list screen within Native Application.
• Multiple videos can now be selected when picking videos on the Native Application.

Bug Fixes

• DMS Integrations
• Warranty being sent as true, warranty will now listen to the value set.
• Search parts will no longer show when they're disabled.
• CDK search Parts can no longer use an incorrect brand code.
• Service Visuals
• Service visuals now appear in the web client for a Service Advisor too review.
• Reports
• VHC Analysis Report now shows the per VHC calculation correctly.
• Deleted VHC's now show correctly on the Advanced VHC Report.
• Time Opened is now set correctly on the Video Report & Communication Log.
• Live Chat
• Resolved various issues with Live Chat that occurred between 16th & 20th November 2020.
• Translations
• Customer addresses will now be translated correctly.

New Features & Improvements

• Menu Pricing
• Introduction of pricing matrix to increase the prices of menu priced items by factor.
• Menu Pricing integration implemented in updated autoVHC solution.
• CDK Integration Improvements
• Writing parts back to repair order.
• Searching parts from parts screen.
• Adding description to labour before writing back.
• Adding a default labour code for dealer who want to use general labour code.
• Added CDK integration to the updated autoVHC solution.
• Visual Changes
• Nissan Skin for iOS and Android devices.
• Styling and performance changes throughout the updated autoVHC solution.
• Authorisation
• Added model column to the updated autoVHC solution.
• Visiting reasons have been reduced to one reason.
• autoReception
• Our autoReception board has now been translated into 15 different languages.

Bug Fixes

• Communication
• Users could not send emails using iOS and Android devices.
• An issue has been resolved when a refresh occurred within the chat system
• Service Visuals
• Service visuals were not showing for service advisors.
• Parts Pricing
• File upload issues have been resolved on the FTPS Server.
• Parts
• Not being able to switch option and assigned parts.
• Tyres can now be deleted.
• Comments with menu pricing assigned will show correctly.
• Login
• Resolved an issue on web client and application when trying to login.

New Features & Improvements

• We've improved our integration layer to accept customer notes and engine number.
• We've also implemented a new search customer method that can be implemented by 3rd parties.

Bug Fixes

• Excel Import - We've resolved an issue with importing excel file in Internet Explorer.
• DRIS - Issue with new sites utilising this functionality has been resolved.
• Auto Parts Status - A bug with recent auto P status have been resolved.
• Authorisation EMail - Context issues with authorsation email have been fixed.

New Features & Improvements

• Printing - The advanced print functionality no longer groups items by name, meaning that all multiple items of the same name appear.
• Parts Pricing - If a VHC only has items that have ‘No Parts to Price’, this will change the status of the VHC to C/P. If the P status is removed by a user, then a notification will be sent to the Parts user to complete parts costing on the VHC.
• Language Updates - Norwegian and Swedish languages have been added to our database.

Bug Fixes

• Customer Salutations - The customer title has now been added to the customer email.
• Service Advisor Being Unassigned - A bug has been fixed where using the shortcut keys on the Labour Pricing screen would remove the Service Advisor from the job.
• Irish Live Chat Number - Any live chats that are sent to an Irish customer now appear from an Irish number.

New Features & Improvements

• STRIPE Integration - autoVHC now integrates with STRIPE in supported markets. STRIPE allows customers to make an online payments for completed work. Please contact your area manager for more information.

Bug Fixes

• Advanced Print - Issue with VHC items grouping together.
• CDK Net / Gross - Issue with Net and Gross values being set incorrectly.
• Customer Salutation - Issue with customer salutation being added to default email has been corrected.

New Features & Improvements

• Previous VHC - On import only the last 18 months will be reviewed for a previous VHC, this is to increase system performance.
• VHC List - Additional column added to VHC list that states if communication has been sent to customer.
• Additional Report Translations - Report translations added for several additional languages.

Bug Fixes

• Print Preview Date - An issued that caused the VHC date not to appear on the print preview has been resolved.
• Service Visuals – An issue that caused service visuals not to be cloned during template creation has been resolved.
• Dismissed Items - Dismissed items will now display on the customer online portal.

New Features & Improvements

• Workshop History - Users can now enable a workshop history tracker, this tracker will allow users to monitor which workshops the vehicle has been.
• Default Templates - We've improved the email template creator, we now allow the modification of the default authorisation emails.
• Video & VHC Quality - An audit trail will now be created when uses are checking and un-checking Video and VHC quality checkboxes.
• Agreements - Links to Privacy Policy and Terms of Service added to the login screen.

Bug Fixes

• Translations - Issue with translating customer update preference link has been resolved.
• Advanced Print - Issue with tyre tread depths appearing incorrectly on Advanced Print.
• Dropdowns - Issue with dropdown on tyre pricing screen, dropdown closed when select scroll bar.

New Features & Improvements

• Translations – We now support French Canadian
• Search VHC – Easy access to Photos/Videos Added
• Delete VHC Item – This functionality can now be disabled by request
• Follow Up – Will now dismiss previous follow up for vehicle if vehicle gets a new VHC

Bug Fixes

• Follow Up – Issue with deferring and booking in work in other languages has been resolved
• Current VHC – Issue with saving comments has been resolved
• Advanced Print – Issue with margins has been resolved

New Features & Improvements

• VHC Quality – VHC Quality checkbox will remain checked and auditted
• Video Quality – Video Quality checkbox will remain checked and auditted
• Online Auth – It is now possible from site setting to add an email to CC on all responses from online auth portal
• Notification List – Added ability to change VHC Checked date, this resolve issue with VHCs not appearing
• Support Detail – Correct support details will now show
• Wear Parts Report – Issue with translations has been resolved
• Follow Up Multiple Lines – Issue with multiple lines not appearing on VHC resolved

Bug Fixes

• Resubmitting VHC – Resolved a speed issue when resubmitting a VHC
• Deleted Tyre – Deleted tyres will no longer show on print previews
• Follow Up Time – When using /technicianlogin issue with follow up date has been resolved